What To Expect
At Raleigh Woodworks, we are committed to delivering high-quality custom carpentry, from cabinetry to built-ins, with a focus on excellence and customer satisfaction. Here’s a step-by-step guide to our process, ensuring a seamless experience from initial consultation to the final installation.
Initial Contact
Schedule a Zoom Call: Begin by scheduling a Zoom consultation with us. During this call, we’ll discuss your vision, requirements, and any specific custom carpentry needs you have. This is the perfect time to share inspirations, sketches, or any ideas you have for your project.
Design & Quote
Option 1: Design Rendering: For those who wish to visualize their project in detail, we offer a design rendering service for a fee of $150. This detailed drawing helps you see the potential outcome before the work begins. The best part? If you decide to proceed with us for the installation, we will credit the $150 design fee towards your project cost. This option is perfect for those looking to tailor every aspect of their project and keep a visual reference. Plus, you get to keep the drawing, whether you choose us or decide to go with another carpenter for installation.
Option 2: Reference Photos & Detailed Scope of Work: If you prefer not to opt for the design rendering, you can still bring your vision to life using reference photos and relying on our detailed scope of work. This approach is ideal for those who have a clear idea of what they want and are looking for a more straightforward path to realizing their custom carpentry project.
Quote: Whether you choose a design rendering or to proceed with reference photos, once we have a clear understanding of your project, we will provide you with a detailed quote. This quote will outline the cost of materials, labor, and provide a timeline for your project, ensuring transparency and no hidden fees.
In Person Visit & Final Proposal
In-Person Visit: Following the initial quote, we schedule an in-person visit to your project site location. This step is crucial for verifying measurements, discussing the scope of work in detail, and addressing any potential challenges or adjustments needed. This visit ensures that our proposal is as accurate and tailored to your specific needs as possible.
Finalizing the Quote: After the in-person visit, we take any new information, adjustments, or additional requests into account to finalize the quote. At this stage, the quote is turned into a detailed proposal, which includes the final project cost, revised timeline, and any other relevant details agreed upon during the visit. This proposal serves as the basis for our formal agreement and the next steps in bringing your custom carpentry project to life.
Accepting The Project
Sign Contract Agreement: To formalize our working relationship and outline the specifics of your project, we will send you a Contractor Agreement via email. This comprehensive document details all terms and conditions related to your project, ensuring transparency and mutual understanding. Your signature on this agreement is required to move forward, signifying your acceptance of the terms outlined.
Down Payment: Alongside the contract, you will receive an invoice for the down payment on your project. This invoice requires a 50% payment of the total project cost, due within two weeks from the date of issuance. This initial investment is crucial for several reasons:
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Material Ordering: Your down payment enables us to order the necessary materials for your project immediately. This step is vital for locking in current pricing, securing the quality materials needed, and ensuring we can adhere to the project timeline.
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Non-refundable: Please note that the down payment is non-refundable. It represents your commitment to the project and allows us to allocate resources and materials accordingly.
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Payment Options: We strive to make the payment process as convenient as possible. We accept various forms of payment, including cash, check, credit card, or bank transfer. For the fastest service and ease of transaction, you can simply click the "Pay Now" button on the attached invoice, which supports e-checks at no additional charge. If you prefer, checks can be mailed to our PO Box in Clayton, NC.
Preparation & Production
Preparation: Once the proposal is accepted and the agreement is signed, our first step is to meticulously prepare for your project. This includes ordering all necessary materials to ensure they meet our quality standards and are in line with your project's specifications. Concurrently, we will schedule the project, taking into consideration any preferences or requirements you have regarding timing. Our goal during the preparation phase is to ensure everything is in place for a smooth start to production, minimizing any potential delays.
Production: The production phase is where your vision starts to take shape. For custom cabinetry, built-ins, interior doors, and other bespoke carpentry pieces, this stage involves dedicated shop time. Our skilled carpenters and craftsmen use this time to meticulously build your custom pieces, adhering to the highest standards of quality and precision. This phase is critical, as it allows us to focus on the details that make your custom carpentry project truly unique and tailored to your space. Throughout production, we maintain open lines of communication, keeping you informed of progress and any important milestones.
Installation
Expected Arrival Times: Our dedicated team of skilled carpenters typically arrives at around 9 AM. To keep you informed, we will send an email reminder the week of your scheduled installation date, followed by another reminder the day before. This ensures you’re fully prepared for our arrival.
Designating a Space for the Crew: Upon arrival, our crew will need a designated area to unload materials and tools efficiently. We kindly ask that you inform us in advance if there is a specific place you prefer for us to park and set up. This helps streamline the setup process and allows our team to begin work promptly.
Preparing Installation Areas: To facilitate a smooth and efficient installation process, we request that all installation areas be cleared and made accessible before our arrival. This preparation is crucial for allowing our team to start work immediately. In instances where obstructions prevent the commencement of work, Raleigh Woodworks reserves the right to reschedule the installation to our next available opening, unless a Change Order is approved in writing.
Minimizing Disruption: Our carpenters are not just skilled in their craft; they are also trained to install your custom pieces with minimal disruption to your daily life. We prioritize cleanliness and efficiency, ensuring that your home is respected throughout the installation process.
Completion & Warranty
Final Walkthrough: After the installation is complete, your project manager will conduct a final walkthrough with you. This step is our way of ensuring that you are completely satisfied with the work and that all aspects of your project meet our high standards and your expectations.
Final Payment: Once the project is completed to your satisfaction, the final payment for the remaining balance will be due. Please be aware that late fees apply for delayed payments, as detailed in section 4 of your contract agreement.
Follow-up: After the project is completed, we’ll follow up to ensure your continued satisfaction and address any concerns. Your feedback is invaluable for us to maintain and improve our high standards.
Ready to Transform Your Space?
Contact us today to schedule your initial Zoom call and start the journey toward custom carpentry that brings your vision to life. At Raleigh Woodworks, we’re excited to work with you to create beautiful, functional spaces in your home.
